Solaire Pasay Privacy Policy — How We Handle Your Data

01 Introduction

This Privacy Policy applies to all users of the Solaire Pasay website and mobile application ("Platform"). It explains how Solaire Pasay ("we", "us", "our") collects, processes, stores, and protects personal information provided by registered players and visitors based in the Philippines.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the Platform. For any questions, contact us at [email protected].

02 Data We Collect

We collect personal data through two main channels: information you provide directly, and information generated automatically through your use of the Platform.

03 How We Use Your Data

Personal data is used strictly for the purposes listed below. We do not use your data in ways that are incompatible with the reason it was originally collected.

• To create and manage your account, including login authentication via OTP and password.
• To process deposits and withdrawals in PHP through your chosen payment channel (GCash, Maya, or Philippine bank transfer).
• To verify your identity (KYC) and confirm your age eligibility as a 21+ player in the Philippines.
• To operate responsible gaming tools — including deposit limits, session limits, and self-exclusion — linked to your account.
• To detect and prevent fraud, money laundering, bonus abuse, and other forms of platform misuse.
• To send account-related notifications — transaction confirmations, security alerts, and policy updates. These are not marketing emails and cannot be opted out of while your account is active.
• To respond to support enquiries, resolve disputes, and improve our customer service processes.
• To analyse aggregate, anonymised usage data to improve platform performance and content relevance.

04 Sharing Your Data

Solaire Pasay does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary.

• Payment processors: Your transaction details are shared with the payment service providers (e.g., bank or e-wallet infrastructure) required to process your deposits and withdrawals in PHP. These providers are bound by their own data protection obligations.
• Identity verification services: KYC document data may be processed by third-party verification providers engaged to confirm identity and age. These providers operate under strict confidentiality agreements.
• Game software providers: When you play a game powered by a third-party provider, technical session data (but not your full personal profile) may be shared to deliver the game experience and calculate results.
• Legal and regulatory requirements: We may disclose personal data if required to do so by Philippine law, a court order, or a lawful request from a government authority. We will notify affected players where legally permitted to do so.

05 Data Security

We use a combination of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

• All data transmitted between your device and our Platform is encrypted using SSL/TLS.
• Account access requires OTP verification on login from new devices and on withdrawal requests.
• KYC documents are stored in secure, access-controlled infrastructure. Internal access is limited to authorised personnel with a legitimate need.
• Passwords are stored using industry-standard hashing. Solaire Pasay staff cannot view your password in plain text.
• We conduct periodic security reviews of our data handling processes and technical infrastructure.

06 Data Retention

Personal data is retained for as long as your account is active and for a reasonable period afterward to meet legal, financial, and dispute resolution obligations. The following general retention periods apply:

• Account and registration data: Retained for the life of your account plus the legally required period after closure.
• KYC documents: Retained for the period required under applicable Philippine anti-money laundering and financial compliance obligations.
• Transaction records: Retained in accordance with Philippine financial record-keeping requirements.
• Support communications: Retained for a reasonable period after the relevant matter is resolved, to allow for follow-up or escalation if needed.
• Technical and analytics data: Aggregated and anonymised where possible; identifiable technical data is not retained beyond what is operationally necessary.

Once data is no longer required for any of these purposes, it is deleted or irreversibly anonymised from our active systems.

07 Cookies and Tracking

The Solaire Pasay Platform uses cookies and similar technologies to deliver core functionality, remember your preferences, and understand how players interact with the site.

• Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Preference cookies: Store your settings — such as odds display format and language preference — so you do not need to reset them each visit.
• Analytics cookies: Used internally to understand aggregate user behaviour — which sections of the Platform are most visited, page load performance, and navigation patterns. This data is not shared with third-party advertising networks.

08 Your Rights as a Data Subject

As a registered player whose data is processed by Solaire Pasay, you have the following rights under applicable Philippine data protection law. To exercise any of these rights, contact us at [email protected].

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected.
• Right to deletion: You may request deletion of personal data we hold, subject to our legal obligations to retain certain records.
• Right to object: You may object to certain processing activities, including direct marketing communications.
• Right to data portability: You may request that certain personal data be provided to you in a structured, commonly used format.
• Right to lodge a complaint: If you believe we have not handled your data appropriately, you have the right to raise a complaint with the relevant Philippine data protection authority.

We will respond to all valid data subject requests within a reasonable period. Some requests may require identity verification before we can action them, to prevent unauthorised disclosure.

09 Minors

Solaire Pasay is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. Age verification is a mandatory step during account registration and must be completed before any financial transactions or gaming activity can take place.

10 Changes to This Privacy Policy

Solaire Pasay may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When changes are made, the "Last updated" date at the top of this page will be revised.

For material changes — those that meaningfully affect how we collect, use, or share your personal data — registered players will be notified by email to the address on their account. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Privacy Policy.