Help Centre

Solaire Pasay FAQ — Questions, Answered

Everything you need to know about registering, depositing in PHP, accessing games, managing your account, and playing responsibly on Solaire Pasay. If you cannot find your answer here, our support team is available via live chat.

21+ Age requirement PHP All transactions OTP Secured login KYC Before withdrawals

The questions below cover the most common topics raised by Filipino players using Solaire Pasay — from setting up a new account in Manila or Cebu, to understanding how deposits in Philippine Pesos work, to getting the most out of the live casino and sports betting features. The answers are kept direct and practical so you can find what you need without digging through long documents.

If something is not covered here, our support team is reachable through the live chat inside the platform. For account-specific issues, have your registered email or username ready so they can assist you faster.

Account & Registration

Registration is open to adults aged 21 and above who are based in the Philippines. You must have a valid Philippine mobile number (+63) for OTP verification and a personal email address. One person may hold only one account — creating multiple accounts is a breach of our Terms & Conditions and may result in account closure.

The registration form itself takes just a few minutes to fill in. You will need your full name, date of birth, Philippine mobile number, email address, and a chosen username and password. After submitting, you will receive an OTP on your +63 number to confirm your account. The whole process from start to confirmed account is typically under ten minutes.

KYC stands for Know Your Customer — it is an identity verification process required before your first withdrawal. You will need to submit a clear photo or scan of a valid Philippine government-issued ID such as your Passport, PhilSys National ID, Driver's Licence, SSS ID, or PRC ID. The document must be current, unobstructed, and clearly show your full name, photo, and date of birth. KYC is not required to explore the platform or make deposits, but withdrawal requests will be held until verification is complete.

Changes to your registered email or mobile number require verification to prevent unauthorised changes. Contact the Solaire Pasay support team through live chat in the platform and provide your account details. The support team will guide you through the process, which includes identity confirmation before any change is applied.

Use the password recovery option on the login page. You will be asked to verify your identity via your registered email or Philippine mobile number. Once verified, you can set a new password. If you are having difficulty with the recovery process, contact our support team via live chat. Solaire Pasay will never ask for your password directly through any channel.
Deposits & Withdrawals

Solaire Pasay supports Philippine payment channels including GCash, Maya, Philippine bank transfer, InstaPay, and online banking. All transactions are processed in Philippine Pesos (PHP). Credit cards, debit cards, and cryptocurrency are not accepted for gaming deposits or withdrawals on this platform. Your deposit must come from a payment account registered in your own name to ensure smooth withdrawals.

Most local Philippine payment deposits — including GCash, Maya, and InstaPay transfers — are processed in real time or within a few minutes. Bank transfers may occasionally take longer depending on your bank and the time of day. If a deposit has not appeared in your account balance after a reasonable time, contact support via live chat and provide your transaction reference number.

Withdrawals are processed back to your verified Philippine payment method — the same account used for your deposit wherever possible. Before your first withdrawal, you must complete KYC verification using a valid government-issued Philippine ID. Withdrawal requests are reviewed and processed in PHP. Processing times vary depending on the payment channel but are typically completed within one to three business days.

Minimum deposit amounts depend on the payment channel used. Log in to your account and visit the deposit section to see current minimums and maximums for each payment method. All amounts are displayed in Philippine Pesos. If you have set a deposit limit in your responsible gaming settings, that limit will also apply regardless of the payment channel minimum.
Games & Sports Betting

Solaire Pasay offers sports betting across PBA, NBA, international football, volleyball, boxing, esports, and other major markets — including in-play betting on live matches. The live casino includes Baccarat, Blackjack, Roulette, and other table games with live dealers. The Game Lobby covers online slots and eBingo. Visit Game Lobby, Live Casino, and Bet for full details.

Yes. PBA (Philippine Basketball Association) matches are among the most actively bet markets on Solaire Pasay. You can also bet on UAAP volleyball, local boxing events, and Philippine esports competitions alongside international markets like the NBA, Premier League, and other major football leagues. Markets and odds vary by event — check the Bet section for what is currently available.

Live casino tables on Solaire Pasay operate across extended hours, with most major tables available for a large part of the day. Availability may vary by table type and game. Visit the Live Casino page while logged in to see which tables are currently open. Some tables may have minimum bet requirements that differ from standard slot play.

Winnings from slots, eBingo, and live casino games are credited to your PHP account balance immediately after each round or session. Sports betting winnings are credited once the event is fully settled — typically within a few hours of the match or event concluding, though complex multi-leg bets may take longer. All amounts are settled in Philippine Pesos.
Account Security

Your account is protected through SSL encryption on all data in transit, OTP verification for new device logins, and secure password hashing — meaning Solaire Pasay staff cannot view your password. Session tokens expire after inactivity. KYC ensures withdrawals can only go to your verified personal payment account, preventing funds from being redirected.

Contact Solaire Pasay support immediately via live chat in the platform or email [email protected]. Change your password right away if you still have access to the account. Do not share your credentials with anyone. Solaire Pasay will never request your password by chat, email, or phone — any such request from an external party should be treated as a phishing attempt.

Yes. Your Solaire Pasay account can be accessed from your mobile, tablet, and desktop browser. Logging in from a device that has not been used before will trigger OTP verification to your registered Philippine mobile number. You can review your active sessions and force log-out of other devices from your account security settings.
Mobile App

Yes. Solaire Pasay is available as a downloadable app for both Android and iOS devices. The app gives you access to your full account — sports betting, live casino, slots, eBingo, deposits, withdrawals, and responsible gaming tools — in a mobile-optimised interface. Visit the Download page for installation instructions.

No. Your existing Solaire Pasay account works across the desktop website and mobile app without any changes. Log in using the same credentials on the app as you do on the browser. Your balance, betting history, game progress, and responsible gaming settings all sync across devices in real time.

The Solaire Pasay app is built to support recent versions of Android and iOS. For the best experience, keep your device's operating system updated. Check the Download page for minimum version requirements. If you experience issues on a specific device or OS version, contact support via live chat for assistance.
Responsible Gaming

Solaire Pasay provides deposit limits (daily, weekly, monthly in PHP), session time limits, loss limits, cooling-off periods (24 hours to 30 days), self-exclusion, and a marketing opt-out. All tools are accessible directly in your account settings — no support ticket needed. See the Responsible Gaming page for full details.

Log in to your account and go to Account Settings → Responsible Gaming. Select Deposit Limits, choose your period (daily, weekly, or monthly), enter your preferred maximum amount in PHP, and confirm. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period before they apply — this is intentional and designed to prevent impulsive decisions.

Yes. A cooling-off period lets you suspend gaming activity for 24 hours up to 30 days without closing your account. Your balance and account details are preserved. For a more definitive step, self-exclusion fully suspends your account for the chosen period and cannot be reversed until it expires. Both options are available in your account settings under Responsible Gaming.

No. Online gaming involves real financial risk and outcomes are never guaranteed. No strategy, system, or pattern of play changes the fundamental odds of any game. Solaire Pasay is a platform for entertainment. Never bet money you cannot afford to lose, and never chase losses. Set a budget in advance and stick to it. Visit our Responsible Gaming page for guidance and self-management tools.
FAQ Categories
Still Need Help?
Live Chat
Available inside the platform and mobile app. Fastest response for account-specific issues.
Email Support
[email protected] — for non-urgent queries. Include your registered username for faster handling.

For account security concerns, always use the in-platform live chat rather than email to avoid phishing risks.

Quick Links
Important Reminders
  • Platform is strictly 21+ only.
  • All transactions in Philippine Pesos (PHP) only.
  • One account per player — no exceptions.
  • KYC required before first withdrawal.
  • Winning is never guaranteed. Play responsibly.
What Makes Solaire Pasay Worth Playing

Beyond the FAQ — here is a quick look at what the platform is built for and why Filipino players choose Solaire Pasay.

Sports Built for Filipinos

PBA, NBA, local volleyball, boxing, and esports sit alongside international football and other global markets. In-play betting is available on major live matches.

Live Casino, Anytime

Baccarat, Blackjack, and Roulette with live dealers on screen. Tables available across extended hours, accessible from your desktop or the mobile app.

Slots and eBingo Lobby

A wide selection of online slot titles and eBingo in one place. eBingo is one of the most popular game categories among Filipino players — easy to access, quick to play.

Philippine Pesos Only

Every deposit, balance, and withdrawal is in PHP. Local payment channels — GCash, Maya, bank transfer — with no foreign currency conversion or hidden exchange rates.

Mobile App Available

Download the Solaire Pasay app for Android or iOS. Your account syncs across devices — same balance, same history, same settings — wherever you are in the Philippines.

Responsible Gaming Tools

Deposit limits, session limits, cooling-off, and self-exclusion are all built into your account. Set your limits before you start. Tools are available 24/7 without needing to contact support.

Ready to Get Started on Solaire Pasay?

Create your account, set your limits, and access sports betting, live casino, slots, and eBingo — all in PHP, built for Filipino players from Manila to Davao.

Register Now Log In Get the App

21+ only. Gaming involves financial risk. Solaire Pasay does not guarantee winnings. Terms & Conditions apply. Play responsibly.